At hudomi.xyz, we are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible. Please take a moment to read through the terms of our return policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- You must provide proof of purchase, such as an order confirmation email or receipt.
- The return must be requested within 30 days of receiving your item.
Please note that certain items may be excluded from returns due to health or safety concerns, such as personal care items, perishable goods, or customized products. If you are unsure whether your product qualifies for a return, feel free to contact our customer support team.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Certain health and personal care items
- Customized or personalized items
- Items marked as non-returnable on the product page
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to our customer service team at support@hudomi.xyz with the subject line “Return Request” along with your order number and the reason for your return.
- Approval: Once we receive your request, we will review your order and determine if it meets our return criteria. We will then provide you with a return authorization number (RAN) and detailed instructions on how to return the product.
- Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a mistake on our part (such as sending a defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
4. Condition of Returned Items
To qualify for a refund or exchange, returned items must meet the following criteria:
- The item must be in its original, unused, and resalable condition. It should be free from damage, stains, or alterations.
- The original packaging, tags, and any accessories included with the product must be returned with the item.
Items returned that do not meet these criteria may not be eligible for a refund or exchange.
5. Refunds
Once your return is received and inspected, we will send you an email notification. If your return is approved, a refund will be processed to your original method of payment. Please allow up to 10-14 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
If your return is not approved due to damage or use, you will be notified, and no refund will be issued. We may offer an alternative, such as a store credit or an exchange, depending on the circumstances.
6. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer service team at support@hudomi.xyz. If the item you wish to exchange for is in stock, we will process the exchange and ship the new item to you.
Exchanges are subject to availability, and you may be responsible for the shipping fees associated with sending the item back and receiving the new one.
7. Defective or Incorrect Items
If you received a defective or incorrect item, please notify us immediately by contacting our customer support team. We will arrange for a return or exchange at no additional cost to you. Please provide photos of the item and a description of the issue to assist us in resolving the matter quickly.
8. Refund Processing Time
Once your return is received and processed, we will notify you by email. Depending on your payment method, refunds can take between 7-14 business days to appear on your statement. Please be patient during this period, as delays can sometimes occur depending on your bank or payment provider.
9. Late or Missing Refunds
If you haven’t received a refund yet, please double-check your bank account or payment provider. If it still doesn’t appear, contact your bank or credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at support@hudomi.xyz.
10. Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items or clearance products are final sale and are not eligible for a refund.
11. Gifts
If you received an item as a gift and would like to return it, we can issue a store credit for the value of the item. The item must still meet the eligibility criteria for returns, and you will need to provide the original order information.
12. Return Shipping Costs
Customers are generally responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., receiving a defective item or incorrect product). In these cases, we will reimburse you for the return shipping costs.
13. International Returns
If you are returning an item from outside the United States, please ensure that you follow all local regulations and provide the necessary documentation for customs. Hudomi.xyz is not responsible for customs duties, taxes, or any other fees incurred for international returns. We recommend that you contact your local postal service or shipping provider to clarify any potential additional charges.
14. Restocking Fees
In certain cases, a restocking fee of up to 15% may apply for returned items, particularly for large or bulky items. This fee helps cover the cost of handling and restocking returned products. If applicable, the restocking fee will be deducted from your refund.
15. Changes to the Return Policy
Hudomi.xyz reserves the right to modify or update our return policy at any time. Any changes to the policy will be posted on our website, and the revised policy will apply to all returns made after the update.
It is important to review our Return Policy regularly to stay informed of any changes.
16. Contact Us
If you have any questions or concerns regarding our return policy, feel free to contact our customer support team at:
- Address: 199 Boylston St, Chestnut Hill, MA 02467, United States
Phone: +16179648400
Email: admin@hudomi.xyz - Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We are here to assist you and ensure your experience with hudomi.xyz is as smooth as possible.
By adhering to this Return Policy, we aim to ensure that every purchase with hudomi.xyz meets your expectations and that you have a seamless return experience when necessary. Thank you for shopping with us!